Privacy Policy

1. Introduction

We update, improve, and expand Prorewards Services — this policy may change, so please refer to it periodically. By accessing the website/app or otherwise using Prorewards Services, you give us your consent to collect, store, and use the information you provide for any of the services that we offer.

Note: Our privacy policy may change at any time without prior notification. This Privacy Policy applies uniformly to Prorewards desktop website, Prorewards mobile WAP site & Prorewards mobile applications.

2. Definitions & Key Terms

• Cookie: Small amount of data generated by a website and saved by your web browser to identify your browser, provide analytics, and remember your preferences.
• Company: "Company", "we", "us" or "our" refers to Adnexus Private Limited (Noida, India, 201301).
• Country: India — where Prorewards and its founders are based.
• Device: Any internet-connected device (phone, tablet, computer) used to visit Prorewards.
• IP Address: A number assigned to every internet-connected device, often used to identify the device's location.
• Personal Data: Any information that directly or indirectly allows identification of a natural person.
• Service: The service provided by Prorewards as described on this platform.
• Third-party Service: Advertisers, contest sponsors, marketing partners, and others who provide content or services through our platform.
• Website: Prorewards's site at https://prorewards.io/
• You: A person or entity registered with Prorewards to use the Services.

3. Information We Collect

a) Information You Provide

To use Prorewards, you provide the following during registration/login:

• Username: Used for account identification and data management. Note: usernames may not be unique.
• Mobile Number: Used to verify identity, process recharge-based rewards, assist with account queries, and communicate account-related activities.
• Email Address: Used for service alerts, account communications, fraud detection via third-party verification, and occasional marketing emails (with opt-out option).

All required information is service-dependent and stored in encrypted format. If you decline to provide your mobile number or email, we may be unable to provide services to you.

b) Information Automatically Collected

• Device & Account Info: Hardware model, OS version, unique device identifiers, mobile network info — used for fraud detection and activity tracking.
• Log Information: Service usage details, IP address, browser-identifying cookies — used to improve user experience via tools like Google Analytics.
• Unique App Numbers: App installation info (OS type, version) — used to optimize Prorewards for your device and customize offers.
• Local Storage: Data cached locally to maintain login sessions and sync app tasks on your next visit.
• Cookies & Similar Technologies: Used to identify your browser/device, collect analytics, and personalize your experience across our partner network.

c) App Permissions & Shared Data

Prorewards collects and shares the following with third-party SDKs to provide personalized offers and prevent fraud:

• Installed Applications: Shared with partners to track offer progress and provide personalized games, surveys, and quizzes.
• Device ID: Shared for security, billing, and account management.
• Device Location: Shared to provide localized surveys and prevent malicious activities.
• Device & App History: Retrieve currently running apps.
• Wi-Fi Connection Info: To notify you of connectivity status and encourage data-saving usage.

4. How We Use Your Information

• Create and manage your account
• Process task completions and credit earnings
• Process withdrawals and payments
• Verify identity for security and fraud prevention
• Recommend relevant tasks and personalize your experience
• Send transactional and promotional communications (with opt-out)
• Analyze platform usage to improve features and develop new services
• Comply with legal obligations

5. Information We Share

We do not sell your personal information. We share data only in the following circumstances:

• With Your Consent: Device-level information for analytics and marketing when you agree to this policy.
• Service Providers: Payment processors (Razorpay, PayPal), cloud hosting (AWS, Google Cloud), analytics providers, and offer networks — all bound by confidentiality obligations.
• Corporate Affiliates: Companies under common control with Prorewards, who must comply with this Privacy Policy.
• Legal Requirements: When required by law, to enforce our Terms of Service, prevent fraud, or protect rights and safety.
• Business Transfers: In connection with a merger, sale, or acquisition — the acquiring party must honor this Privacy Policy.

We may share non-personally identifiable, aggregated data publicly to show general usage trends.

6. Third-Party Services & Links

Prorewards may include links to third-party websites or apps governed by their own privacy policies. We are not responsible for their content or practices. Any information you provide directly to a third party is not covered by this policy.

Our third-party ad partners include: Pubscale, Torox, Ayet Studios, Lootably, Adgate Media, Adscend Media, Inbrain Surveys, CPX Surveys, Bitlabs Surveys, Monlix, Vungle Ads, Mintegral Ads, PureSpectrum, Cint, and others. Each partner maintains their own privacy policy which you can review on their respective websites.

7. Cookies & Advertising

Prorewards uses cookies to enhance performance and functionality. Cookies help us remember your login and preferences. Most browsers allow you to disable cookies, but this may limit certain features.

We use remarketing services to show relevant ads to users who have previously visited our platform. Third-party ad servers may use cookies, JavaScript, or web beacons — Prorewards has no control over these cookies.

Facebook Pixel: We use Facebook Pixel to measure advertising effectiveness and ensure ads reach the right audience, in accordance with Facebook's Privacy Policy.

8. Kids' Privacy

Prorewards is not intended for children under 16. Users aged 16–17 may register only with explicit parental/guardian consent. Users under 16 are strictly prohibited, and any such accounts will be immediately suspended and all associated data permanently deleted.

Parents or guardians may contact us at info@prorewards.io to request access, correction, or deletion of their child's data. We comply with the Digital Personal Data Protection Act (DPDP Act, India) and GDPR.

9. GDPR & Data Protection Rights

If you are in the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right to Access your personal data
• Right to Rectification of inaccurate data
• Right to Erasure ("right to be forgotten")
• Right to Restrict Processing
• Right to Data Portability
• Right to Object to processing
• Right to Withdraw Consent at any time

Personal data is collected lawfully, for specific purposes, and retained only as long as necessary.

10. Data Retention

• Account Data: Retained until account deletion + 90 days
• Transaction Records: 7 years (legal requirement)
• Support Tickets: 3 years
• Analytics Data: 26 months

11. Data Deletion

You may request deletion of your account and all associated data by emailing info@prorewards.io with your registered email and phone number. Requests are processed within 30 days, after which a confirmation email is sent before deletion.

You can also use our User Data Deletion Page.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you through the Service before changes take effect, giving you an opportunity to review them. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by the laws of India. By using Prorewards or contacting us directly, you signify your acceptance of this Privacy Policy.

14. Contact Us

• Email: info@prorewards.io
• Phone: +91 (available on request)
• Grievance Officer: Contact us at info@prorewards.io for any privacy-related complaints